One of my first projects as a scrum master was to develop a product that would be used by teenage girls and mothers who are afraid of an unexpected pregnancy. I had to work with my clients on this project that was sensitive in nature on multiple grounds. Sensitivity #1: I was working with women on a topic related to measuring menstrual cycles and ovulation periods. It is not easy for people in India to hear a guy talk about menstrual cycles so openly. I had to balance between being sensible on how do we treat the entire topic as an objective discussion to shape the product while at the same time not seem like turning women into objects. It was a tight rope but we did it. Sensitivity #2: This was a realm that fell between medical and religious. The stand that the product took was not overtly endorsed by the medical fraternity in India. It was a new methodology that had data that was not collected by medical fraternity and hence concerns were there. This was a blessing ...
Chronicling experiences of a business principal in consulting