Life of a Business Principal in Consulting

Organisations go through a lot of change and the predominant cause of these changes is growth. Every organisation would like to grow - though the dimension of growth would depend upon the purpose of that organisation. One of my responsibilities as a Business Principal is to understand what growth brings to a specific organisation and how it can impact if the specific actions taken is not mapped in context for future. I had an opportunity to facilitate an exercise for senior leaders in my organisation that had come together to make sense of an organisation-wide study of processes. There was a lot of chaos in the room since there was no one lens through which to view the findings of the study. We used a simple system archetype called "Growth and Underinvestment". This post is a quick experience report on running the exercise for the team.

In my previous post, we discussed principles that can be used for designing Anti-fragile systems. There were some feedback that the case study was not easy to relate and understand the principles better. With the spirit of making it easier for all of us - including me - to understand, I am taking a very recent and relevant case study to understand Anti-fragile systems.

As a Business Principal, I have been coming across the term Machine learning for a long time. Several business executives have wondered what this animal is and how does it help them. The series of posts is to list out what Machine learning means to a business principal and some basic industry standard approaches that has been tried out in the past few years.

Context The current typical model of starting a large program is to have a discovery workshop for the program followed by detailed project inceptions. The project inceptions are spaced and detailed. There are not a lot of discovery workshops we do that is mutual discovery. It is more of sense making of an earlier discovery process. The Pitfalls and some thoughts With the discovery process feeding into the project Inceptions was great. it gave direction. However, validation of the direction based on feedback from projects seems to be missing. The reason the feedback is missing is 2-fold: #1 - The discovery workshops don't seem to have a cadence with the project Inceptions #2 - The team that does discovery workshops is to involved with the project inceptions and vice versa,

Before I jump into the topic, I will start with some context. We were working on a very complex product - Complexity in multiple dimensions. As a team, We needed a simple way for us to understand how we manage complexity as team scales and use it as a simple communication tool.  To generalise: Context: A complex project A fairly large team High Volatility Product Engineering team Challenges A way to manage complexity as a team Tool for communication on progress  A mechanism to calibrate progress with the bigger roadmap Crystal Ball Crystal Ball is a simple tool for visualising progress on a granular scale. It helps in tracking progress and for teams to look at what they can achieve going forward.  It helps in internalising the progress that the team made in the past few weeks and then relate to it as they plan forward. How we used it Our team was fairly big - a 7 pair dev team with 3 Was , 1 BA and a PM. We also had an XD and...

It is recently that I have consciously started practicing Inquiry. Let me explain. I am a consultant who constantly looks at the situation and comes up and implements the solution to progress from there. While I do that, I constantly use Inquiry as a means to progress - one of the key facilitation technique specifically in multiple stakeholder situations.

This is a quick experience report on User Personas - Where it has worked well, where I had challenges and why I had those challenges.

 I have been thinking of writing a simple app for locating trash cans at Chennai. The first thing anyone would do was to see if the idea has been already implemented. Sure enough, it has been. This is the app - Check it out. http://trashithere.herokuapp.com/ When I tried using the app, I found out that there were only few trash cans. This was a crowd sourced application. I guess this app was not used much. The Spark This led me to questioning myself - What problem led me to this application. I yearned to live in a place that was clean. My assumption was that if people found places to throw thrash, they would not litter. Going ahead with your idea

The other day I was working on a strategy document for one of my consulting assignments. What was strange was that I had access to all information but I was not sure how to present it in a clear way that would mean action from the stake holders. As consultants, the reason we present the strategy and tactical plans is because we hope the stake holders can gain value. However, we always have impediments in terms of selecting the right information to present, providing the right context and suggesting the right set of next level activities. Frameworks for Decision Making Let me start with a simple decision framework that I used to get the strategy document presented.