Life of a Business Principal in Consulting

A part of my responsibility as a Business Principal also involves facilitating conversations on end user feedback and how it maps to business goals. There are several tools to map end user feedback to business goals. However, the intent is to understand how users perceive a business goal.  We designed a more engaging exercise that can lead to more detailed inquiry on how the business goal impacts the end users. This post is a quick experience report on facilitating an exercise Appreciative Inquiry that helped us in this intent.

User  story  mapping  is  a  technique  that  allows  you  to  add  a  second  dimension  to  your backlog. The  visualization  enables  you  to  see  the  big  picture  of  the  Product  Backlog. I references a lot of material from Jeff Patton's website here:   http://jpattonassociates.com/the-new-backlog/

Proto-typing is the next step after doing your user journeys. A lot of us put in a lot of effort in port typing. However, remember that this is not a creative exercise. The goal is to increase the flow of information and reduce uncertainty. Hence the concept of lo-fi prototyping A lot of the content on this video is from: https://www.smashingmagazine.com/2014/10/the-skeptics-guide-to-low-fidelity-prototyping/  

I gave a try at an automatic leave leter generator. Loading... Features: PDF of leave letter generated Emailed to the person automatically It takes care of a generic set of situations and is generic enough. Feedback welcome. Loading...

User Journey is an activity that we do right after detailing user personas. It is primarily used for: Understanding user behaviour Identify high level functionality Demonstrate vision of the project How do you go about creating a user Journey Your user’s goals Their motivations Their current pain points Their overall character The main tasks they want to achieve Courtesy:  http://theuxreview.co.uk/user-journeys-beginners-guide/

This is a quick experience report on User Personas - Where it has worked well, where I had challenges and why I had those challenges.