Life of a Business Principal in Consulting

Proto-typing is the next step after doing your user journeys. A lot of us put in a lot of effort in port typing. However, remember that this is not a creative exercise. The goal is to increase the flow of information and reduce uncertainty. Hence the concept of lo-fi prototyping A lot of the content on this video is from: https://www.smashingmagazine.com/2014/10/the-skeptics-guide-to-low-fidelity-prototyping/  

I gave a try at an automatic leave leter generator. Loading... Features: PDF of leave letter generated Emailed to the person automatically It takes care of a generic set of situations and is generic enough. Feedback welcome. Loading...

User Journey is an activity that we do right after detailing user personas. It is primarily used for: Understanding user behaviour Identify high level functionality Demonstrate vision of the project How do you go about creating a user Journey Your user’s goals Their motivations Their current pain points Their overall character The main tasks they want to achieve Courtesy:  http://theuxreview.co.uk/user-journeys-beginners-guide/

It is recently that I have consciously started practicing Inquiry. Let me explain. I am a consultant who constantly looks at the situation and comes up and implements the solution to progress from there. While I do that, I constantly use Inquiry as a means to progress - one of the key facilitation technique specifically in multiple stakeholder situations.

This is a quick experience report on User Personas - Where it has worked well, where I had challenges and why I had those challenges.

User Personas are a very good tool for the product owners, business analysts or product managers to be able to co-create with designers. It is predominantly a product of the user research and should not be an amalgamation of demographic data. It is the best way for us to list all scenarios that a persona would take when they want to attain a goal. It is predominantly used to build empathy with user, focus the team and build consensus in a large diverse stakeholder group. The website I referred to is here:  https://www.smashingmagazine.com/2014/08/a-closer-look-at-personas-part-1/

This post is a list of my perspective and questions on my journey in shared spaces. My first experience of learning in shared spaces was back in my MBA days - Where we learn , experiment , fail and reflect as a team. It has been a long time and I got 2 opportunities to do the same in a shared space. Learning in Shared spaces - A Journey

My 2016 resolutions

Big programs of work tend to be comprised of several small IT projects stitched together. Business architecture makes sense that way - build and release in small doses and keep building. Momentum - in both IT roadmap and business outcomes - is great and demonstrable in this way. Theoretically, Everything goes smooth and the program is complete and every one is happy. However, in reality, things never go as per plan. No plan survives the impact when the rubber meets the road.

Large enterprises have started their IT journey in earnest. However, they are miles behind what is happening.  Some of them have been trying to learn faster by creating research programs or separate business unites to try out and learn a few exotic ideas that have not yet gained acceptance in the industry or enterprise. Enterprises have moved record collection and data to IT long back and were pioneers in that. However, since the advent of personal computers, they have been left behind. Internet and mobile have left them far behind. For example, Network security, big data, mobile apps. social applications are solved problems that the enterprise choose to ignore. 

 I have been thinking of writing a simple app for locating trash cans at Chennai. The first thing anyone would do was to see if the idea has been already implemented. Sure enough, it has been. This is the app - Check it out. http://trashithere.herokuapp.com/ When I tried using the app, I found out that there were only few trash cans. This was a crowd sourced application. I guess this app was not used much. The Spark This led me to questioning myself - What problem led me to this application. I yearned to live in a place that was clean. My assumption was that if people found places to throw thrash, they would not litter. Going ahead with your idea

My last 2 posts on public policy discussed on the need to revisit our public policy making process and how it can be mapped to software development . There are a few areas that I would love to focus on for convergence of policy making process and software development process. To provide some context on what is really happening in policy making today, please check this video out.

In the last post , I discussed about how policy making is not efficient and how to make it better. I also talked about how it could be compared to a typical enterprise transformation program that consultants do. Let me take it one step further. Let me start mapping the steps to the solution for a more efficient policy making process to the software development process. Sound’s crazy right. lets follow through and try to see if it makes sense.

I have long been interested in public policy but have not gone into the details of what makes it work. While I have been socially aware of all the ills of what public policy has become, I have never dug deep to understand how it works and what really ails the system. When I started learning more about public policy making in India, What I learnt made me compare it with what I have learnt working in software development and in consulting. While we are not supposed to compare apples and Oranges, I did exactly that - comparing policy making and software development using abductive reasoning.

In the good old days of retailers having a single channel with a steady and relatively well forecasted demand, pricing was the forte of the merchandising managers. Ability to negotiate with CPG majors or wholesalers, retailing based on shelf space and target segment was very helpful. The basket analysis can be used very effectively - having Key Value items and anchor items to be able to optimize product mix and margins as well. This ensures we have a good rein on retail operations and also contributing to both the top line and the bottom line.

I have had my regular dose of information, knowledge and awareness on events around me for more than 25 years now from the newspapers. The form has changed now - earlier it used to be newsprint and now it is digital.